The Mack Self-Storage Consultant reports directly to the Property Manager and is responsible for leasing storage units, selling merchandise, customer service, and achievement of occupancy and income goals.  The Mack Self-Storage Consultant is also responsible for ensuring that the facility is properly maintained.

All duties and responsibilities related to operating and maintaining the self-storage property must be conducted in strict compliance with the Policies.

Essential Job Functions

Consulting:

• Provide customers with advice and direction on how to store and pack their belongings in their storage unit.

• Provide customers with assistance in determining the needed storage unit size by assessing their needs and reviewing the available storage size options with them.

• Always ask the customer if they need to purchase locks, boxes & moving supplies.

Leasing:

• Answers the telephone in a professional and courteous manner, with the objective of closing the sale and properly documenting calls.

• Instruct potential tenants about the self-storage process, rules and regulations of the facility, tips for storing their goods, etc.

• Prepares and fully executes all documents associated with leasing a storage unit.

• Maintains tenant files.

Collections:

• Places follow-up telephone calls per Collection Worksheet.

• Documents all communication (written or verbal) with past due tenants.

Maintenance:

• Responsible for the maintenance of the facility.

• Conduct physical Site Inspection of the self-storage facility daily and ensure a Walk Through is preformed, documented, and filed.

• Report and incidents to the Property Manager (damage to buildings, reported break-ins, etc.)

Address:

2020 Langdon Farm Rd

Cincinnati, OH 45237
Ph: 9178625000 (Walia)